Last updated: 29/09/2025

Introduction

Welcome to HeaterSpares.com.au (“we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

By accessing or using our website, https://www.heaterspares.com.au (“Website”), you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

1. Personal Information We Collect

We may collect personal information necessary for us to provide you with our goods and services, including:

  • Identification Information: Your full name.
  • Contact Information: Email address, telephone number, postal and billing address.
  • Transaction Information: Purchase details, payment information.
  • Technical Information: IP address, browser type, operating system, referring URLs, and page views.
  • Other Information: Any other information you voluntarily provide to us.

2. How We Collect Personal Information

We collect personal information directly from you when you:

  • Make a purchase or place an order through our Website.
  • Create an account or register on our Website.
  • Subscribe to our newsletter or marketing communications.
  • Contact us via email, phone, or our online contact form.
  • Participate in surveys, promotions, or competitions.
  • Interact with our Website using cookies or similar technologies.

3. Use Of Personal Information

We use your personal information for purposes including:

  • Provision of Services: To process transactions, fulfill orders, and deliver products.
  • Communication: To contact you regarding your orders, account, or inquiries.
  • Marketing: To send you promotional materials, newsletters, or information about products and services we think may interest you (you may opt-out at any time).
  • Improvement of Services: To analyze data, improve our Website, and enhance user experience.
  • Legal Compliance: To comply with legal obligations and resolve disputes.
  • Security: To detect and prevent fraud or other illegal activities.

4. Disclosure Of Personal Information

We may disclose your personal information to:

  • Service Providers: Third-party companies that assist us in providing services to you, such as payment processors, delivery companies, and IT service providers.
  • Legal Obligations: Law enforcement agencies, courts, or other organizations if required by law.
  • Business Transfers: In connection with a merger, sale, or transfer of assets, your personal information may be transferred to the third party.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

5. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure, including:

  • Implementing secure servers and encryption protocols.
  • Restricting access to personal information to authorized personnel.
  • Regularly reviewing and updating our security measures.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Cookies & Web Analytics

Our Website uses cookies and similar tracking technologies to:

  • Enhance your browsing experience.
  • Analyze Website traffic and usage.
  • Personalize content and advertisements.
  • For more specific details please refer to our Cookie Policy page

You can control cookies through your web browser settings. However, disabling cookies may affect the functionality of our Website.

We may use third-party analytics tools (e.g., Google Analytics) that collect information about your use of the Website. These tools help us understand traffic patterns and know if there are problems with the Website.

7. Accessing and Correcting Your Personal Information

You have the right to access the personal information we hold about you and to request corrections if necessary. To access or correct your personal information, please contact us using the details provided below.

We will respond to your request within a reasonable timeframe and, where reasonable and practicable, provide access in the manner requested by you.

8. Opting Out Of Marketing Communications

If you no longer wish to receive marketing communications from us, you can opt-out by:

  • Following the unsubscribe instructions provided in the communication.
  • Contacting us directly using the contact information below.

9. Third-Party Links

Our Website may contain links to third-party websites not operated by us. We are not responsible for the content or privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. International Data Transfers

Some of the third-party service providers we use may be located outside Australia. By providing us with your personal information, you consent to the disclosure of your information to entities outside Australia.

Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that the recipient does not breach the Australian Privacy Principles.

11. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

12. Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be effective when we post the updated policy on our Website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions, concerns, or comments about this Privacy Policy or our privacy practices, please contact us:

  • Email: privacy@heaterspares.com.au
  • Phone: 0468 347 283
  • Mailing Address: HeaterSpares.com.au
    257 Great Alpine Rd
    Lucknow, Victoria, 3880
    Australia

14. Complaints

If you believe that we have breached the Australian Privacy Principles or the Privacy Act, you may lodge a complaint with us using the contact details above. Please provide details of the incident so that we can investigate and respond appropriately.

We will acknowledge receipt of your complaint and aim to resolve it within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):